An agentic workflow chains an AI agent’s reasoning and actions into a repeatable process, for example, triaging an incoming request, gathering the data needed to handle it, drafting a response and routing it for approval. The workflow is the structure; the agent is what fills in the judgement at each step.
The value is in automating work that is too variable for a rigid script but too repetitive for a person to enjoy. The discipline is in bounding it: a good agentic workflow knows what it is allowed to do, records what it did, and hands off to a human at exactly the points where a mistake would be expensive.
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