Business automation in Peshawar
We automate the order-taking, credit chasing and daily reporting that Peshawar’s wholesalers, transit traders and Hayatabad factories run through WhatsApp, phone calls and paper. We work from Islamabad, two hours down the M-1.
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Peshawar
Business Automation for Peshawar
A Peshawar wholesaler’s phone is the order book. Retailers from across the province send orders as WhatsApp messages, photos of handwritten lists and voice notes in Pashto, and staff key them into a system or a register while judging in their heads whether the customer’s credit is good. Proof of payment arrives as screenshots of JazzCash, Easypaisa or bank transfers. All of it works while the owner is watching, and very little of it leaves a record anyone else can follow when the owner is away.
Automation here starts with the flow of orders and money. That means a short order form or catalogue link a retailer finds quicker than a voice note, a credit check the moment an order is placed, payment screenshots matched to the bank or wallet statement, and reminders sent before a balance goes stale, in wording the owner approves. Where one partner in a family business is working in the Gulf, the day’s sales, collections and outstanding balances can reach their phone every evening without anyone compiling them. The owner keeps the relationships, and the software keeps the record.
Factories in the Hayatabad Industrial Estate have their own routine paperwork: purchase requests waiting for the owner’s approval, daily production and dispatch reports, and for cross-border traders the same invoice and packing list retyped for every consignment. We automate these from Islamabad; we have no Peshawar office. Mapping is done over calls and screen share, and because the M-1 makes Peshawar a day trip, we visit for the sessions that need people in one room. Service invoices follow the KPRA’s regime as your adviser directs, and every job is built to survive load-shedding and patchy connections.
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What is specific
Built for Peshawar
Orders out of the voice notes
Voice notes and photographed lists are hard to process automatically and easy to mishear. We give retailers something quicker than a voice note, such as a short order form or a catalogue link on WhatsApp, and route whatever still arrives the old way to a member of staff, so every order ends up in the same queue.
Credit checked at the moment of ordering
The system knows each customer’s limit and outstanding balance, holds any order that would breach it for the owner’s decision, and sends reminders on a schedule the owner sets. Credit stays a personal judgement, as it should in this trade, but it is made with the numbers in front of you.
Type once, generate the set
For consignment trade and factory dispatch, the same details appear on the invoice, packing list, delivery challan and gate pass. We capture them once and generate every document from that single entry, so a quantity corrected on one is corrected on all, and each set is filed against its consignment.
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Scope
What we build
Project delivery, owned end to end, for Peshawar clients.
- Order capture from WhatsApp through a short form or catalogue link, with orders that still arrive as messages or voice notes routed to staff
- Credit-limit checks at order time, scheduled payment reminders and customer statements sent over WhatsApp or SMS
- Matching of JazzCash, Easypaisa, Raast and bank transfer proofs against statements before a payment is credited
- Daily owner summaries of sales, collections and outstanding balances, delivered to each partner wherever they are
- Document sets for consignments and dispatch (invoice, packing list, delivery challan, gate pass) generated from one entry
- Purchase approvals and daily production reports for Hayatabad manufacturing units, built to keep working through power and network cuts
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Also in this city
What else we build in Peshawar
Business Automation in Peshawar: common questions
Can you map our process without being here every week?
Yes. We are based in Islamabad and have no Peshawar office, so most mapping happens over calls and screen share, with your staff showing us the registers and WhatsApp chats they really use. For the sessions that need owners and staff together, Peshawar is about two hours away on the M-1, so we come for the day. Contracts and invoices are Pakistani and in rupees.
Customers send us payment screenshots on WhatsApp. Can those be checked automatically?
Yes, against the source. A screenshot is easy to edit or send twice, so the system treats it as a pointer: it looks for the matching credit in your bank, Raast or wallet statement by amount, time and sender, and only then marks the invoice paid. Screenshots that match nothing go to a person, and each statement entry can be claimed only once.
Will automated reminders offend our long-standing customers?
Only if they are written badly. You approve the wording, the timing and who receives them, and you can exclude any customer whose account you would rather handle personally. Reminders can go in Urdu or English, and a clear statement showing the balance can do the work without anyone having to ask for money outright.
One of our partners works in the Gulf. Can they follow the business each day?
Yes. A daily summary of sales, collections, outstanding balances and anything awaiting approval can go to each partner by WhatsApp or email, limited to the branches they are responsible for. Approvals can be given from the phone and are recorded with the partner’s name and time. Pakistan is an hour ahead of the UAE, so an evening summary lands at a sensible hour there too.
Does this work with load-shedding and a poor internet connection?
It is built for both. Work entered during a cut is saved on the device and sent when the connection returns, scheduled jobs pick up where they stopped, and nothing is posted twice. Screens are kept light so they load on a budget Android phone over a weak signal, since that is what many staff and customers carry.
Business automation in Peshawar?
Tell us what you are building. We work with Peshawar clients from our Islamabad office, same timezone and same currency, with no account manager in between, so the person who reads this is the one who would run the work.
- 01A senior engineer reads it. Not a form queue, and not an account manager.
- 02We reply either with questions or with a straight answer that we are not the right fit.
- 03If it looks like a fit, a technical call with the person who would actually run the delivery.
- 04Then scope, effort and risk in writing, before anyone signs anything.