Insights · Page 2 of 4
Notes from the people doing the work.
Earlier articles. Each one is here because we had something specific and true to say: a decision we made, a trade-off we learned, a problem we solved.
41 articles
Types of Apps: Native, Cross-Platform, Hybrid, PWA and Web
Native, cross-platform, hybrid, progressive web app or plain web app: what each type is, what it costs you in build and upkeep, and which products it suits.
Shah Fahad· 9 min read
What Is the Haptic Feedback on Your Phone and in Games?
Haptic feedback is the tap or buzz a device uses to confirm an action through touch. How phones produce it, where apps use it well, and when it gets in the way.
Shah Fahad· 9 min read
What Is a Legacy System? Meaning, Examples and Risks
A legacy system is defined by risk and changeability, not by age. What the term really means, where the problems come from, and how to assess the one you have.
Shah Fahad· 9 min read
Software Maintenance and Support: What It Really Covers
What maintenance covers after launch, the four classic types, what a support agreement must define, and how to budget for it without guessing.
Shah Fahad· 10 min read
What Does the GPT Stand For in ChatGPT?
GPT stands for Generative Pre-trained Transformer. Here is what each word means, how the model actually writes, and why ChatGPT the product is not the same thing as GPT the model.
Shah Fahad· 8 min read
Inventory Software: Spreadsheet, Off-the-Shelf or Custom?
There are three honest ways to track stock: keep the spreadsheet, buy an inventory product, or build your own. Here is how to tell which one your business has actually reached.
Shah Fahad· 10 min read
What VICIdial Actually Is, and When It Is the Right Choice
VICIdial is a genuinely capable contact centre platform with no per-seat licence. It is also four systems pretending to be one, and knowing that is what decides whether it works for you.
Shah Fahad· 8 min read
VICIdial or a Cloud Dialer: How the Cost Actually Compares
Per-seat pricing scales with headcount and self-hosting does not, so the two cross. The honest comparison is about where that crossover sits and what the flat line hides.
Shah Fahad· 8 min read
VICIdial Predictive Dialing Explained: Dial Level, Occupancy and Abandoned Calls
Predictive dialing is one trade-off wearing several names. Every point of agent occupancy you buy is paid for in abandoned calls, and regulators cap that number for you.
Shah Fahad· 8 min read
VICIdial Server Requirements: Sizing an Install That Survives Real Load
Most VICIdial installs are sized on agent count alone, which is the wrong number. The database gives way first, and it gives way in ways that look like telephony faults.
Shah Fahad· 8 min read
Scaling VICIdial Past One Server: How a Cluster Really Works
A VICIdial cluster adds dialers, not databases. That single fact explains what scales easily, what does not, and where the ceiling on the whole thing sits.
Shah Fahad· 7 min read
VICIdial Inbound and Blended: DIDs, Call Menus and In-Groups
VICIdial has a reputation as an outbound dialer, but the inbound side is capable. The difficulty is blended, where a predictive campaign and an inbound queue both want the same agent.
Shah Fahad· 7 min read
Have a project to talk through?
Tell us what you are building or fixing. A senior engineer reads every enquiry and will give you a straight view, including when the answer is to leave it alone.
- 01A senior engineer reads it. Not a form queue, and not an account manager.
- 02We reply either with questions or with a straight answer that we are not the right fit.
- 03If it looks like a fit, a technical call with the person who would actually run the delivery.
- 04Then scope, effort and risk in writing, before anyone signs anything.